At Outdoor Garden, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure you have all the information you need.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: Delivered via DHL or FedEx, with a shipping fee of £12.95. Orders are typically processed within 1-2 business days, and delivery takes 10-15 business days after dispatch.
- Free Shipping: Available for orders over £50, delivered via EMS. Orders are processed within 1-2 business days, and delivery takes 15-25 business days after dispatch.
Please note that shipping times may vary depending on your location, especially for international orders. We currently ship globally, excluding certain remote areas and parts of Asia.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward returns and exchanges process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused and in its original condition.
- In its original packaging, including all accessories and documentation.
- Accompanied by the original receipt or proof of purchase.
Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to their nature or customisation, the following items are non-returnable:
- Barbecue Accessories (e.g., tools, covers)
- Garden Furniture Covers
- Garden Parasols
Please ensure you are certain about your purchase before ordering these items.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and details of the item(s) you wish to return or exchange.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
- Package the Item(s): Securely package the item(s) in their original packaging, including all accessories and documentation.
- Ship the Item(s): Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days. If you opted for an exchange, we will ship the replacement item(s) as soon as possible.
Return & Exchange Request Template
To make the process easier, you can use the following template when contacting us:
Subject: Return/Exchange Request - Order #[Your Order Number]
Email Body:
Dear Outdoor Garden Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
[Item Name] - [Quantity]
Reason for return/exchange: [Please provide a brief explanation]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at:
- Email: [email protected]
- Address: Outdoor Garden, 12 St James’s St, Brighton & Hove, GB CH6M 1YH
Thank you for shopping with Outdoor Garden. We appreciate your trust in us and are committed to providing you with the best possible service.